FREQUENTLY ASKED QUESTIONS
I’M A NEW / OLD / YOUNG / SLOW / FAST RIDER…WHAT SKILL LEVEL IS EXPECTED?
Our routes and itinerary are designed to be rewarding for riders with a wide spread of skill and experience. Because the roads we follow are engaging, often technically challenging, and can include some long distance days, our trips are NOT recommended for beginners. We require at least two years of road riding / licensed experience, or 5,000+ kms of saddle time. This amount of road craft helps ensure your enjoyment and safety. The pace of our escorted rides is always appropriate for the riders and conditions, and no one is ever left behind. If you have any concerns, don’t hesitate to contact us prior to registering.
HOW DOES THE SUPPORT VEHICLE WORK? HOW WOULD I USE IT?
The support vehicle is primarily for the convenience of the group. It’s there to make your time on your motorcycle as easy as possible, from airport pick-ups to luggage transport to concierge services. You’ll be given a cellular number to reach us at any time during the trip.
DO I KNOW THE HOTELS IN ADVANCE? WHAT CAN I EXPECT?
Yes. We will provide hotel details 7 days prior to departure. We stay only in high quality hotels that will ensure a great experience for all.
WHAT VEHICLE-RELATED EXPENSES ARE COVERED?
The package price includes insured transportation to and from our destination and all motorcycle parking fees at our destination hotels. All operating costs (fuel, repairs, oil, tolls, moving & parking fines, etc..) are the responsibility of the vehicle’s owner.
YOU MENTION AIRPORT TRANSFERS. DOES THAT INCLUDE TO OR FROM TORONTO AIRPORTS?
No. Our airport transfer service only applies to our destination airports.
DO I NEED TO PROVIDE MY OWN RIDING GEAR? WHAT KIND OF GEAR IS REQUIRED?
Yes. Although the time of year we plan our trips is generally accompanied by pleasant riding temperatures, it just can’t be warm and sunny every day. We will pass through significant elevation changes, coupled with the unpredictability of mountain weather, you should bring appropriate rain gear and warm layers to ensure you are as comfortable as you need to be.
CAN YOU ARRANGE FLIGHTS OR OTHER GROUND TRANSPORTATION TO THE HUB DESTINATION FOR US?
Not at this time. It’s our experience that given the wide variety of travel options that exist today, and the prevalence of loyalty programs, most of our customers prefer the convenience and flexibility of making their own travel plans.
HOW MANY DAYS WILL MY BIKE BE UNAVAILABLE BEFORE AND / OR AFTER THE TRIP?
Unlike other shipping options, you won’t lose 2-4 weeks of riding at home due to long pre and post logistics requirements. We will schedule a pick-up and drop-off between 3-5 days prior to and after the trip. As riders ourselves, we understand the importance of access to your motorcycle, so we work to minimize the time you spend without your vehicle. As we get closer to the date, we can work together to provide alternate pick-ups or drop-offs to suit your needs.
WHAT IS THE PICK-UP / DROP-OFF COVERAGE AREA?
In order to minimize your time without your bike, we need to limit our concierge service to the GTA as defined by the following borders: South to Lake Ontario, West to Hamilton, North to Hwy 407, East to Oshawa. That said, if you live outside this area, contact us as we’re confident we can facilitate a custom solution for you.
DO I NEED INSURANCE OR A LICENSE FOR MY MOTORCYCLE?
Yes. You are responsible to ensure your motorcycle is covered and compliant with all insurance and motor vehicle legislation in Canada and the United States, which requires you to hold a minimum of $2,000,000 public liability. You will be required to provide proof of insurance, ownership, and a valid motorcycle driver’s license in order to participate, and for your vehicle to be allowed into the United States.
DOES PINDROP PROVIDE TRAVEL MEDICAL INSURANCE?
No. Each customer is responsible to provide their own medical insurance / coverage for the duration of the trip. There are numerous affordable options available and you may already carry these coverages as part of your employment or credit card benefits. You should check with these companies to see what might already be available to you free of charge.
CAN I JOIN LATE / LEAVE EARLY?
Given the logistical requirements, shortened or extended options are not officially available. However, should you want to discuss a custom solution, feel free to contact us and we’ll do what we can to accommodate you.
WHAT ARE THE BOOKING / CANCELLATION / CHANGES POLICIES?
We require a non-refundable deposit of $1,000 cdn at the time of booking, with the balance due / required to accompany the completed registration forms 90 days prior to the trip start date. Although NOT guaranteed, if we are in a waitlist situation, we will do our best to replace you with another customer in order to provide a refund. We also recommend you purchase private Trip Cancellation Insurance in the event the trip is withdrawn (see “What is Your Refund Policy” FAQ below). There are numerous affordable options available, as either stand-alone or packaged with medical. You may already carry these coverages as part of your employment or credit card benefits. You should check with these companies to see what might already be available to you free of charge.
WHAT IS YOUR REFUND POLICY?
We reserve the right to cancel any trip due to lack of participation, which will be provided in writing a minimum of 60 days in advance of the trip start date. Refunds will only be provided in the event the operator cancels the trip. For additional information, see “What Are Your Booking / Cancellation / Changes Policies” FAQ above.